Returns
Order Cancellation
Once your order is placed and processed, we cannot edit or cancel it as we strive to fulfill orders promptly. However, feel free to reach out to our support team at contact@thedraftsapparel.com. Although we can't promise changes or cancellations, we're here to assist you to the best of our ability.
Returns
We accept returns for defective and non-personalized items within 30 days of the order date. To be eligible for a return, your item must be unused and in its original condition. Please contact our customer service team at contact@thedraftsapparel.com to confirm your eligibility for a return before sending your item back. Note that we do not accept returns for sale items or personalized products.
If the return is due to a customer issue, the customer is responsible for the return shipping fee. If the return is due to our error (such as receiving damaged or incorrect items), we will cover the return shipping fee.
Please reach out to our customer service team at contact@thedraftsapparel.com to obtain the return address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within 7 working days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please:
- Recheck your bank account.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Contact your bank. Processing time can vary before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at contact@thedraftsapparel.com.