FAQ

1. How can I contact the Customer Service?

You can reach out to us by emailing contact@thedraftsapparel.com. Our support team will be happy to assist you with any questions or concerns you may have.

2. How long will it take to receive my order?

After placing your order, please allow 2–5 days for processing before it is shipped out. The shipping time depends on your location:

  • For orders within the USA, shipping typically takes 2–5 business days.
  • Deliveries to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States may take an additional 7–12 business days.
    Once your order has been shipped, you will receive a tracking link via email to monitor its progress.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders over $65 within the U.S. For orders below $65, a shipping rate of $6.99 will apply.

4. How can I track my order?

Once your order is shipped, you will receive a tracking link via email. If you have any questions about your tracking or shipment, please don't hesitate to contact us at contact@thedraftsapparel.com.

5. What should I do if my order hasn't arrived yet?

If your order hasn't arrived within the estimated delivery time, please check the following:

  • Ensure the shipping address provided is correct by reviewing your confirmation email.
  • Contact your local post office to see if they have any information about your package.
  • Reach out to your neighbors to see if the package was left with them.
    If none of these steps resolve the issue, please contact us with your order number at contact@thedraftsapparel.com, and we'll assist you further.

6. Can I cancel my order?

Once your order is placed and processed, we cannot edit or cancel it as we strive to fulfill orders promptly. However, feel free to reach out to our support team at contact@thedraftsapparel.com. Although we can't promise changes or cancellations, we're here to assist you to the best of our ability.

7. How do I return or exchange items?

For information on returning or exchanging items, please visit our Returns Policy page on our website. If you have any further questions, feel free to email us at contact@thedraftsapparel.com, and our team will assist you accordingly.

8. How do the T-shirts fit? Are they oversized?

The t-shirts run true to size. For an oversized fit, we recommend sizing up at least 2 sizes.